This privacy notice describes how Platinum Appliances uses personal information submitted through this website. It is a starter notice and must be checked against the business's actual suppliers and practices before publication.
Who controls your information
Platinum Appliances is responsible for the personal information it collects through this website. Contact: sales@platinumappliances.co.uk. Before going live, add the registered business name, postal address and any relevant data protection contact details.
Information we collect
Depending on your interaction with us, this may include your name, email address, phone number, account authentication information, delivery address, order history, payment reference and status, support correspondence and warranty information. Payment card information is generally processed by our selected payment providers rather than stored in our website database.
How and why we use it
We use customer and order information to process purchases, manage payment and delivery or collection, prevent fraud, provide receipts, respond to warranty requests, and meet legal record-keeping obligations. We rely on contract performance, legal obligations or legitimate interests where appropriate. Optional analytics and marketing storage requires your consent where the law demands it.
Who receives it
Information may be shared only as needed with approved payment and finance providers, hosting and email service providers, delivery partners and professional advisers, as appropriate. The business must verify its actual recipients, any international transfers and available safeguards before publication.
How long we keep it
We retain information for as long as needed for the purpose collected, including relevant legal, tax, accounting and warranty requirements. The business must insert specific record-retention periods here before publication. You can request deletion where the law permits, but records may need to be retained for legal reasons.
Your rights
Depending on the circumstances, you can request access to, correction of, deletion of, restriction of or transfer of your personal data, and object to certain uses. You may withdraw consent to optional processing at any time. Contact us at sales@platinumappliances.co.uk. You also have the right to complain to the UK Information Commissioner's Office (ico.org.uk).
Cookies
See the Cookie Policy and use the Cookie Settings control in the website footer to change optional cookie preferences at any time.
Security
We use reasonable measures to protect account and order information, including protected sessions and access controls. No online service can guarantee absolute security.
