Online order cancellations
For most online appliance purchases, you may tell us you wish to cancel within 14 days of delivery without giving a reason, subject to legal exceptions. You generally then have another 14 days to return the goods. Let us know by contacting sales@platinumappliances.co.uk with your order number, or using the support options in My Account.
Returning an item
Contact us before arranging the return so we can provide an appropriate return address and instructions. The business must state here whether customers pay direct return costs and whether it offers collection of large appliances, and the applicable charges, before customers buy.
Refunds
Where cancellation rights apply, refunds are made in line with consumer law, generally within 14 days of receiving the returned goods or acceptable proof of return. Refunds include standard outbound delivery where applicable. We may make legally permitted deductions for handling beyond what is necessary to establish an item's nature, characteristics and functioning.
Faulty or misdescribed items
If an appliance is faulty, not as described or does not meet legal standards, different statutory remedies apply under the Consumer Rights Act 2015. Contact us promptly with your order number, description and supporting photos where appropriate. These rights apply to used and ex-display goods, taking account of their advertised condition.
Warranty assistance
Your specific product's warranty details are available on the product page and under My Account → Orders → Warranty. A commercial warranty does not reduce statutory rights.
In-store purchases
Statutory rights for faulty goods still apply, but change-of-mind returns for in-store purchases are not automatically covered by the online 14-day cancellation rules. Any voluntary store returns policy should be clearly stated by the business.
